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Missing GPU Power Cables
Missing GPU Power Cables Summary Customers received GPUs or upgrade hardware without the exact power cables needed to use the cards safely. The real work in these tickets is identifying the correct...
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Vendor Mismatch
Vendor Mismatch Pattern Description Vendor mismatch occurs when a ticket reaches Exxact support, but the failing product, accessory, software stack, or requested administration path is actually own...
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Junk Automated Tickets
Junk Automated Tickets Pattern Description This pattern covers tickets that enter Zendesk but contain no real technical support issue for the wiki. They are usually spam, bot/native-messaging trans...
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Post RMA Repeat Failure
Pattern Description Post-RMA repeat failure is the pattern where a system or component returns from repair or replacement, but the original symptom persists, quickly recurs, or reveals a deeper pla...
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GPU Upgrade Compatibility
Pattern Description GPU upgrades are rarely a simple “does the card fit” question. Across these tickets, upgrade success depends on validating slot width, PCIe topology, chassis clearance, cooling,...
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Exxact VWS Workstation
Exxact VWS Workstation Overview VWS-135223847 is an Exxact Valence full-tower workstation platform built around the ASUS Pro WS WRX90E-SAGE SE motherboard and AMD Threadripper PRO WRX90 7000 WX-Ser...
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Exxact TS4 Server
Exxact TS4 Server Overview TS4-194492555 is an Exxact TensorEX multi-GPU server platform that appears here in dense research and HPC deployments, often configured with dual AMD EPYC CPUs and up to ...
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Toshiba MG10ACA20TE
Toshiba MG10ACA20TE Overview Toshiba MG10ACA20TE appears here as a 20TB 3.5-inch SATA HDD used mainly in Exxact storage and GPU servers, often inside RAID or hot-spare workflows. Most tickets are n...
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NVIDIA RTX A6000
Overview RTX A6000 appears across this dataset as both a production GPU in Exxact workstations and servers and as a frequent upgrade target for existing systems. The tickets mix true GPU hardware f...
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RTX A5000
RTX A5000 Overview RTX A5000 appears in this evidence set as a 24 GB professional GPU used in Exxact workstations and multi-GPU servers, including Cryo-EM, HPC, and general compute systems. The tic...
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