H200

Overview

H200 appears in this ticket set as both H200 NVL PCIe cards and HGX / SXM H200 server platforms, usually in high-density AI/HPC systems. The tickets span pre-sales compatibility and quoting, Linux / driver guidance, firmware-sensitive bring-up, NVLink and NIC-adjacent integration questions, and a smaller number of confirmed hardware RMAs for the GPU or related interconnect parts ([21343], [34610], [35689], [38535], [39756]) ...and 17 more.

Known Issues

• gpu-hardware-failure, 3 tickets. Confirmed H200-side failures included a GPU that would not enable due to low-level register / FSP boot faults, persistent GPU disconnect behavior, and field-reported WHEA errors across multiple systems ([30623], [39001], [39756]).
• bios-bmc-issues, 3 tickets. Multiple H200 platform issues were resolved or narrowed through BIOS / firmware updates rather than hardware replacement, especially on HGX and multi-GPU server platforms ([35140], [37135], [38535]).
• software-installation, 3 tickets. Customers repeatedly asked about Linux version, NVIDIA driver branch, CUDA compatibility, and GPU visibility / indexing behavior on new H200 systems ([34610], [35140], [35250]).
• nic-hardware-failure, 2 tickets. H200 servers also showed adjacent integration issues where the NIC or DPU path, not the GPUs themselves, became the blocker ([24456], [36560]).
• incorrect-hardware-shipped, 2 tickets. Two tickets documented extra H200 units being shipped mistakenly and later returned ([37751], [37754]).

Common Questions

• Can an existing system support H200 GPUs? Customers asked both about adding PCIe H200s to existing servers and about buying new H200 nodes; Exxact treated this as a platform-validation question involving cooling, chassis type, and whether the target system was PCIe or SXM/HGX based ([21343], [35689], [40549], [42269]).
• Do H200 GPUs provide display output for installation or console use? Not in the normal workstation sense. One resolved install case explicitly notes that H200s are for compute and do not provide display output; the customer had to install Ubuntu with the GPUs temporarily removed, then reinstall them ([35140]).
• Which Linux / driver stack should be used? H200 customers asked about supported Ubuntu versions, recommended driver branches, and CUDA stability. One mixed-GPU case stabilized only after moving from a CUDA 13 / 580 driver path down to CUDA 12.8 with driver 570.172 ([34610], [35250]).
• Are BIOS and firmware versions important on H200 servers? Yes. Several failures that looked like hardware problems were resolved by updating system BIOS, HGX firmware, GPU firmware, or related platform firmware packages ([37135], [38535], [41316]).
• Can customers self-flash H200 vBIOS? Ticket evidence says Exxact did not provide self-service vBIOS flash software and instead treated supported updates as an RMA / service path ([41316]).
• Are NVLink and neighboring components separate replaceable items? Yes. One ticket handled defective H200 NVLink hardware as its own replaceable part, separate from the GPU card itself ([40110]).
• Do tower configurations support H200? Customers asked, but the visible evidence only confirms that tower-support questions were routed into quote / sales evaluation rather than answered as a simple yes/no across all configurations ([42267], [42269]).

Related Products

• H100, H100 NVL 94GB, and H100 80GB, the closest comparison family. Customers compared upgrade paths, availability, and mixed-population risk between H100 and H200-era systems, and Exxact warned against assuming trouble-free mixed operation even within the H100 family ([35689]).
• H200 NVL, the main named sub-variant in this ticket set. It appears in component RMAs, mixed-GPU software visibility questions, and sales / quoting requests, distinct from HGX H200 server contexts ([30623], [35250], [40110]).
• HGX H200 / 8x H200 server platforms, the high-density system form where BIOS, HGX firmware, BMC behavior, and platform integration matter as much as the GPU hardware itself ([24456], [38535], [40549]).
• RTX 6000 Ada and BlueField-3 DPU, common confusion / coexistence points. One software ticket involved H200 NVL plus RTX 6000 Ada device mapping, and one chassis-layout question showed how rear fan assemblies for H200s can limit installability of other powered PCIe devices ([34488], [35250]).

Referenced by

• BIOS Firmware Update — issue affecting this product (×3)
• Incorrect Hardware Shipped — issue affecting this product (×2)
• NIC Hardware Failure — issue affecting this product (×1)
• Software Installation — issue affecting this product (×3)
• GPU Jobs Crash Node Poweroff — issue affecting this product (×1)
• PCIE Riser Failure — issue affecting this product (×1)
• GPU Hardware Failure — issue affecting this product (×3)
• Network Port Failure — issue affecting this product (×1)
• RMA Workflow — issue affecting this product (×8)
• System Boot Failure — issue affecting this product (×2)