Technical FAQ

Q: What operating systems do your machines support?

A: Our systems are designed to support a wide range of operating systems, including:

• Various Linux distributions (e.g., Ubuntu, CentOS, Red Hat Enterprise Linux)
• Microsoft Windows Server editions
• Microsoft Windows 10/11 Professional

Q: Do you offer pre-installations?

A: Yes, we offer Linux and windows pre-installation on many of our systems. We typically ship systems with open-source operating systems like various Linux distributions. During the ordering process, you can specify your preferred Linux distribution and version. Our technicians will install and perform basic configuration of the OS before shipping.

• Please note that while we pre-install the OS, general-purpose operating system administration, configuration tasks, maintenance, and support are not included in our standard warranty unless expressly stipulated in your Exxact quotation.

Q: How often should I update my system's drivers?

A: The frequency of driver updates can depend on several factors, including:

• The release of new drivers by hardware manufacturers
• Security updates
• Performance improvements
• Compatibility with new software

As a general guideline:

• For critical security updates: Apply as soon as they're available
• For general updates: Check for updates every 3-6 months

However, in high-performance computing environments, it's often best to maintain a stable, tested configuration. Before applying any updates, ensure they're compatible with your specific software stack and workload. If you're unsure, you can contact our support team for guidance.

Q: What should I do if my system won't boot?

A: If your system won't boot, please follow these troubleshooting steps:

• Check all power connections to ensure they're secure.
• If using a power strip or UPS, try plugging the system directly into a wall outlet.
• Remove any recently added hardware to see if it resolves the issue.
• Listen for any beep codes during startup and note them down.
• If possible, check if any diagnostic LEDs on the motherboard or power supply are lit.

If these steps don't resolve the issue:

1. Document all symptoms and any error messages you see.
2. Contact our technical support team through the Exxact Support Portal (www.exxactcorp.com/support) or by phone (510-226-7366 Extension 3).
3. Provide your system's serial number and a detailed description of the problem.

Our support team will work with you to diagnose the issue and determine the best course of action, which may include remote troubleshooting or initiating an RMA if necessary.