What Should I Do If My System Won't Power On?

If your system isn't powering on, don't panic! Follow these troubleshooting steps to identify and potentially resolve the issue.

Quick Checks

Verify the power source:
- Ensure the power cable is securely connected to both the system and the wall outlet.
- Try a different wall outlet to rule out issues with the power source.
Check the power button:
- Make sure you're pressing the correct power button.
- Hold the power button for at least 5 seconds to attempt a force start.
Look for lights:
- Check if any LEDs on the system (front panel, motherboard, power supply) are lit.
- If you see lights but no display, skip to the "Display Issues" section.
Boot from a different source
- Disconnect any external devices, such as USB drives or expansion cards, and attempt to boot the server with only essential components connected.
- Try to boot the server from a different source, such as a bootable USB drive or CD/DVD, to check if the issue is related to the boot drive.

Inspect the power supply:
- Ensure the power supply switch (if present) is in the "On" position.
- Check for any burning smell or unusual noises, which might indicate a faulty power supply.
Test with a known working power supply:
- If available, try connecting a known working power supply to your system.

Check monitor connection:
- Ensure the monitor is plugged in and turned on.
- Try a different video cable or port on the system.
Test with a different monitor:
- If possible, connect your system to a different monitor or TV.

Contact support:
- If none of the above steps work, contact Exxact Technical Support. Be prepared to provide your system's serial number and a description of the troubleshooting steps you've already taken.
  - Submit Support Ticket

Use a surge protector or UPS (Uninterruptible Power Supply) to protect against power fluctuations.
Keep your system clean and well-ventilated to prevent overheating.
Perform regular software updates and avoid abrupt shutdowns.