Shipping & Delivery FAQ

Q: What are your shipping options?

A: We offer several shipping options to meet your needs

• Standard Ground Shipping: Typically 3-5 business days within the continental US
• Expedited Shipping: 2-3 business days
• Overnight Shipping: Next business day delivery for urgent orders
• Freight Shipping: For large systems or bulk orders

The exact delivery time may vary depending on your location and the size of your order. During the checkout process, you'll be able to see the estimated delivery dates for each shipping option. For accurate information about shipping to your specific location, please contact our sales team at sales@exxactcorp.com or call 510-226-7366 and choose Extension 1 . They can provide you with detailed information about available shipping methods, costs, and estimated delivery times for your country.

Q: Do you ship internationally?

A: Yes, we do ship internationally to many countries however, international shipping options, costs, and delivery times can vary significantly depending on the destination. Additionally, please be aware that international orders may be subject to import duties, taxes, and customs clearance procedures, which are the responsibility of the recipient.

Q: What should I do if my shipment is damaged?

A: If you receive a damaged shipment, please follow these steps:

• Inspect the package thoroughly upon delivery. If possible, do this while the delivery person is still present
• Document the damage by taking clear photos of the damaged packaging and/or products
• Keep all original packaging materials
• Contact our customer service team immediately at support@exxactcorp.com or call 510-226-7366 and choose Extension 3
• Provide us with your order number, a description of the damage, and the photos you've taken.
  We'll work quickly to resolve the issue, which may involve sending a replacement, arranging for a return, or other appropriate actions depending on the situation. Please note that for insurance reasons, it's crucial to report any shipping damage within 48 hours of receiving your delivery.