General FAQ

Q: What are your business hours?

A: Our business hours are Monday through Friday, 8:00 AM to 6:00 PM Pacific Time. We are closed on weekends and major U.S. holidays.

Q: How can I contact technical support?

A: You can contact our technical support team through multiple channels:

• Email: support@exxactcorporation.zendesk.com
• Phone: 510-226-7366 Extension 3
• Online ticketing system: Open Support Case

Our support team aims to respond to all inquiries within 24 business hours.

Q: Do you offer 24/7 support

A: Currently, we do not offer 24/7 support. Our technical support is available during our regular business hours: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. For urgent issues
outside of these hours, please leave a message or create a support ticket, and our team will address it as soon as possible when we return to the office.

Q: Do you offer any trade-in programs for older systems?

A: Currently, we do not offer a formal trade-in program. However, we occasionally run promotional events that may include trade-in options. Keep an eye on our website or subscribe to our
newsletter for updates on such promotions.

Q: How do I provide feedback or suggestions about your products or services?

A: We value your feedback and suggestions. You can share your thoughts with us through our support team (support@exxactcorporation.zendesk.com) or speaking with your sales representative.