Exxact System Support Tool (ESST)

Document Scope

This article covers how to run Exxact's System Support Tool (ESST) script.

Prerequisites

• Network connectivity
• NVIDIA driver installed and working
  • You can use 'nvidia-smi' command to test whether the driver is working.

If the system does not have network, or if you are not confident in using Linux with your Linux machine, please contact your local IT/Admin team. If you are unable to troubleshoot your Linux system further, then Support may suggest to have the system shipped back to Exxact for further diagnostic and/or repair; customer is liable for paying and coordinating shipping to Exxact.

How to download and run the script

Run the below series of commands as the root user:

wget https://exxact-support.s3.us-west-1.amazonaws.com/Test+Folder/exxactSupportTool-2.2.tgz
tar -zxvf exxactSupportTool-2.2.tgz
cd ExxactSupportTool/
./exx-support.sh {{ticket.id}}

Note: If you do not yet have a ticket, please open one at the Exxact Support Portal so that you can include it with the above exx-support.sh command.

Once you've run the script, you will be presented with the below menu:

____ ____ ____ ____ ____ ____ ____ __
E x x a c t TEST ENGINEERING TOOLS
-------------------------------------
Main Menu
---------------------------
1. QA Validation
2. System Health Check
3. Performance Testing
4. Burnin Validation
5. Run NVIDIA Bug Report
6. Run PCIe Mapping
7. User Operations
8. Test Toolkit READMME
Q. Exit
Enter your choice [ 1 - Q ]

For initial troubleshooting after opening a ticket, run the below tests in order:

1. QA Validation
2. System Health Check

A QA and Health file will be generated and uploaded to our support team to review. Please let us know once this upload is complete to help expedite the review and allow us to more quickly resolve your issue.